10. How to Request Deletion of Your Data
Privacy Policy
Effective Date: September 13, 2026
KECO Unlimited Power (“we,” “us,” or “our”) operates automotive LED lighting products and customer service channels, including our website (kecounlimitedpowersa.com) and our Instagram and Facebook business accounts. This Privacy Policy explains how we collect, use, and protect information when you message us through these channels.
1. Information We Collect
When you send us a message through Instagram Direct Messages or Facebook Messenger, we may collect:
- Your message content
- Your Instagram or Facebook name and account identifier (as provided by the platform)
- The date and time of your message
- Basic profile information made available to us by Meta as part of normal business messaging (such as your profile picture, where applicable)
We do not collect payment information, government ID numbers, or other sensitive personal data through this channel.
2. How We Use Your Information
We use the information you send us to:
- Understand and respond to your questions about our products (specifications, compatibility, availability)
- Draft accurate customer service replies, which may be generated with the help of an AI assistant
- Improve the accuracy and quality of our customer service over time
Every reply generated with AI assistance is reviewed and approved by a member of our team before it is sent to you. No automated reply is sent to a customer without human review.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share limited message content with the following service providers, solely to help us generate accurate replies:
- Anthropic (provider of the Claude AI assistant), to help draft responses to your inquiry. Message content sent to this provider is used only to generate a reply and is not used to build a profile about you for advertising purposes.
We may also disclose information if required by law or to protect our legal rights.
4. Data Retention
We retain message content for as long as reasonably necessary to provide customer service and maintain business records, and no longer than necessary for that purpose. You may request that we delete your message history with us at any time (see Section 6).
5. Data Security
We take reasonable technical and organizational measures to protect the information you share with us from unauthorized access, loss, or misuse.
6. Your Rights
You have the right to:
- Ask what information we hold about your conversations with us
- Request correction of inaccurate information
- Request deletion of your message history with us
To exercise any of these rights, contact us at info@kecounlimitedpowersa.com.
7. Children’s Privacy
Our products and services are not directed at children, and we do not knowingly collect personal information from children through our messaging channels.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
KECO Unlimited Power Al Hindawiyah, Binshihon Commercial Center P.O. Box 101011, Jeddah 21311, Saudi Arabia Email: info@kecounlimitedpowersa.com Website: kecounlimitedpowersa.com
How to Request Deletion of Your Data
If you have contacted KECO Unlimited Power through Facebook Messenger, Instagram, or WhatsApp and would like us to delete your data, please follow these steps:
1. Send an email to info@kecounlimitedpowersa.com with the subject line “Data Deletion Request”.
2. Include the name or username you used when messaging us, and the platform (Facebook Messenger, Instagram, or WhatsApp).
3. We will delete your message history and any related information from our systems within 30 days, and confirm by email once it is done.
You can also remove our access to your Facebook information at any time from your Facebook settings under Settings & Privacy → Settings → Apps and Websites.
